Shipping Policy
Free Worldwide Shipping
At Lumivex, we believe great lighting shouldn't come with hidden costs. That's why we offer free shipping to every country we serve — no minimum order, no surprise fees at checkout.
Processing Time
All orders are processed within 1 to 3 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with your tracking number once your order leaves our warehouse.
Estimated Delivery Times
| Region | Delivery Time |
|---|---|
| 🇺🇸 United States | 7–12 business days |
| 🇨🇦 Canada | 8–14 business days |
| 🇪🇺 Europe & United Kingdom | 8–14 business days |
| 🇦🇺 Australia & New Zealand | 10–16 business days |
| 🌍 Rest of World | 10–18 business days |
Delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.
Tracking Your Order
Once shipped, you'll receive an email with a tracking link. You can also track your order anytime on our Track Your Order page using your order number and email.
Customs, Duties & Taxes
International orders may be subject to import duties or taxes charged by your local customs office. These fees are not included in the product price or shipping cost and are the responsibility of the buyer. Lumivex has no control over these charges and cannot predict what they may be.
Lost or Delayed Packages
If your order hasn't arrived within 25 business days from the shipping date, please contact us at support@lumivex.space. We'll investigate with the carrier and either:
- Reship your order at no cost, or
- Issue a full refund.
Incorrect Shipping Address
Please double-check your shipping address at checkout. Lumivex is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us within 4 hours of placing your order.
Questions?
Email us at support@lumivex.space — we respond within 12 hours, 7 days a week.