Refund Policy
30-Day Confidence Guarantee
At Lumivex, we stand behind every lamp we ship. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return or refund.
Eligibility for Returns
To qualify for a return, your item must be:
- In its original condition and packaging
- Unused and undamaged
- Accompanied by proof of purchase (order number or receipt)
Returns requested after 30 days may not be accepted.
How to Start a Return
- Email us at support@lumivex.space with your order number and reason for return.
- We'll respond within 12 hours with return instructions.
- Ship the item back to the address we provide.
- Once we receive and inspect your return, we'll process your refund.
Damaged or Defective Items
Received a damaged or defective lamp? We've got you. Send us a photo within 7 days of delivery and we'll ship a free replacement — no return required.
Refund Processing
Once your return is received and approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank, it may take an additional 2–5 business days for the refund to appear on your statement.
Return Shipping Costs
- Defective or damaged items: Lumivex covers 100% of return shipping.
- Change of mind / buyer's remorse: Customer is responsible for return shipping costs.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items returned more than 30 days after delivery
- Items not in their original condition or packaging
- Items damaged due to customer misuse
Order Cancellations
Orders can be cancelled free of charge within 4 hours of being placed, provided they have not yet been processed for shipping. After this window, cancellation may not be possible.
Still Need Help?
Email support@lumivex.space and we'll take care of it — no long forms, no drama.